Overview:

What do you think of when you think of - communication? How adept are you at communicating with others? Do you ever wish you could say "No" and not feel guilty? Do you and your spouse seem to be speaking in two different languages? And, how about that boss of yours - always disrespectful and rude - how do you deal with that?

Communication skills are important in working and living together effectively. Whether we are communicating with coworkers, team members, and customers or with family and friends, communication plays a pivotal role in your relationships with others.

It can sometimes be a challenge to convey messages to others, particularly when what we need or want to say is difficult. Are you able to do so with respect? Do you tend to be aggressive? Or are you someone who tends to be more passive and avoid confronting someone else? What is the difference among aggressive, passive, and assertive? Or maybe you wear a T-shirt that says on the front of the shirt, "I don’t get mad," and on the back of the shirt it says, "I get even!"

Why should you Attend:
Communication is how we live our lives whether at work, at home, or with friends. The inability to communicate in a respectful dignified way is sometimes a challenge for us all. Whether we are telling someone we love them or needing to confront an colleague on misbehavior - it can be stressful. This webinar teaches you how to use specific techniques in a variety of situations.

Areas Covered in the Session:

• Recognize your "self" as the tool of your communication
• Discuss the essential communication skills of listening and paraphrasing
• Differentiate among passive, aggressive, assertive, and passive-aggressive communication
• Identify roadblocks that prevent you from delivering difficult messages
• Review10 assertiveness techniques to communicate more effectively

• Any Employee from any Industry