Overview:

All of us would like to come to work on Monday mornings knowing we will be treated respectfully and professionally.

And if we find some uncivil behavior all we need to do is access our "civil app" and poof, it will be gone. Unfortunately, more and more employees feel the opposite-they experience rude and discourteous misconduct from their boss, their colleagues, and even their customers or clients; and it seems to be increasing. In essence, they are experiencing incivility, an under the radar type of microaggression that is often labeled bullying, but if it may continue to fester and manifest into illegal harassment.

Bullying and incivility negatively impact employee health and organizational health. It leads to absenteeism, turnover, and a drop in productivity. It is suggested that there are numerous causes for the misconduct with stress being one them. A 1998 study showed that 25% of people reported rude treatment at least once. That figure rose to 55% in 2011 and 62% in 2016. Another study showed that roughly 70% of U.S. adults say incivility is at a crisis level.

Is incivility and bullying a problem in your workplace? Is it being addressed to eliminate or at least minimize it? Have you been the target of bullying of incivility? Perhaps you have been uncivil to a coworker - is it built into our DNA? Come find out and join us for this webinar.

Areas Covered in the Session:

• To explore bullying
• To define incivility
• To examine both behaviors
• To identify the most likely person to display these two behaviors
• To explore the element of subjectivity related to bullying
• To list the causes and contributing factors of incivility and bullying
• To Identify the effect of these forms of misconduct on the target, the witnesses, and the organization
• To explore the prevention tools and techniques to address the misconduct before it escalates
• To discuss management's role in preventing and stopping the behavior

• HR and Management
• All Employees